Teach them HOW to use it
Digital twins are product simulations that allow customers to visualise, better understand and configure products to their needs, train employees and partners on how to sell and support products and create self-service support resources for customers.
Digital twins enable organizations to exponentially increase market education, sales efficiency, quality of customer service support as well as lower the cost of both sales and support.
A digital twin is a virtual representation of a real-world entity or system, such as a product, machine, or process. Digital twins are a digital model that can be used to simulate and analyze the real-world entity or system.
Digital twins are used in a variety of ways, including:
Simulate the performance of products
Simulations are used to give customers a better understanding of how the product works and how it would look in their home or office.
Show your customers how the product will perform in real-world scenarios.
For example, a coffee machine producer could use a digital twin to educate customers how to use the coffee machine to make different types of coffee.
Product visualization and customization
Digital twins can be used to create realistic visualizations of products to give customers a better understanding of how the product works and how it would look in their home or office, or allow customers to configure products to their specific needs.
For example, a car company could use a digital twin to allow customers to customize the features and appearance of a car.
Internal and external training
Digital twins can be used to create online training courses that can be accessed by employees or partners from anywhere in the world on how to sell and support products.. This can be especially helpful for organizations with a distributed workforce or for employees or partners who work remotely.
For example, a software company could use a digital twin of its software product to create an online training course for its sales partners.
Offer proactive support to customers
Digital twins can be used to monitor the performance of products and to identify potential problems before they occur. This information can be used to proactively reach out to customers and offer support.
For example, a manufacturer could use a digital twin to proactively reach out to customers and schedule or provide instructions on self-maintenance before their machines fail.
Troubleshoot problems remotely
Reduce the time it takes to resolve customer issues and to reduce the need for on-site service calls.
For example, a software company could use a digital twin to troubleshoot a customer's software issue remotely. This could save the customer time and money, as they would not have to wait for a technician to come to their office.
Create self-service support resources
Create a digital twin of your product and use it to create a knowledge base of articles and videos that customers can use to troubleshoot problems on their own.
This can reduce the burden on customer service teams and can help customers to resolve their issues more quickly.
Why are Digital Twins a game changer?
Try it before you buy it
Let your customers see by themselves all the features of your product in a virtual environment.
Vritual sales assistant
Every single unit of your product gets a scalable dedicated sales assistant. Imagine being able to stand out in the vast ocean of same category products solely by impecable sales service for every customer interested in your product
Interactive manual
No more 60-pagers, a digital twin is a fast accessible interactive manual that removes the burden of long and exhausting troubleshooting when browsing hard copies.
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